{"id":1747,"date":"2025-05-20T03:47:33","date_gmt":"2025-05-20T03:47:33","guid":{"rendered":"https:\/\/blog.bitflyer.com\/en-us\/?p=1747"},"modified":"2025-05-20T17:28:08","modified_gmt":"2025-05-20T17:28:08","slug":"stay-vigilant-protect-yourself-from-social-engineering-scams","status":"publish","type":"post","link":"https:\/\/blog.bitflyer.com\/en-us\/stay-vigilant-protect-yourself-from-social-engineering-scams\/","title":{"rendered":"Stay Vigilant: Protect Yourself from Social Engineering Scams"},"content":{"rendered":"\n<p class=\"has-text-color has-link-color wp-elements-02fe65ee41ee99b64bcf737c2df5a1f3\" style=\"color:#333333;font-size:18px\">At bitFlyer USA, protecting our customers is our top priority. In light of recent cybersecurity incidents affecting the virtual currency industry, including a social engineering attack that targeted customer service representatives at a major exchange, we are issuing this urgent alert to all of our users.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-b038b6f90266602b762626f6e8772cda\" style=\"color:#333333;font-size:20px\"><strong>What Happened?<\/strong><\/h3>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-7d9dd6a7b4f28cdf4f7a56e36649150f\" style=\"color:#333333;font-size:18px\">Cybercriminals are using sophisticated social engineering techniques \u2014 including phishing emails, fake support messages, and fraudulent phone calls \u2014 to impersonate cryptocurrency platforms. Their goal is to gain access to customer accounts and steal funds or personal information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-daf58de768a8744b772ae0d877b6fa21\" style=\"color:#333333;font-size:20px\"><strong>How to Stay Safe:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-text-color has-link-color wp-elements-5c2165f6cb3e208c8fe5293c1142517a\" style=\"color:#333333;font-size:18px\">Enable 2-Factor Authentication (2FA) and never share your authentication codes with anyone.<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-525ada1eb626cecf9287b9d2f46f4a9f\" style=\"color:#333333;font-size:18px\">We strongly recommend using an authenticator app (like Google Authenticator) rather than Mobile Text \/ SMS-based 2FA for added security.<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-2613ab9aa9a5d3660f5d04884469ce78\" style=\"color:#333333;font-size:18px\">We will never ask for your password or 2FA code. If someone does, it&#8217;s a scam.<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-5a0b150719b0ea5a8c4c8ea2fd20b6da\" style=\"color:#333333;font-size:18px\">Please also use strong &amp; complex passwords and do not share passwords with anyone. Also try to avoid using the same passwords on multiple website or application accounts.<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-a8f79046b2a938eebaf012456e23c47b\" style=\"color:#333333;font-size:18px\">We will never initiate contact through unsolicited phone calls.<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-50ef652b9917354719197e6f56578a38\" style=\"color:#333333;font-size:18px\">Our official emails come only from &#8220;<strong>support@bitflyerusa.zendesk.com<\/strong>&#8220;.<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-593364d130d84a481643a2365a5c4f10\" style=\"color:#333333;font-size:18px\">Always access your account directly via our website or app \u2014 never through a link in an unsolicited message.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-4a718ba232d1049ef93534a1f3917f59\" style=\"color:#333333;font-size:20px\"><strong>If You Suspect Fraud:<\/strong><\/h3>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-9045f3cdc8543665137f23bc2020ced3\" style=\"color:#333333;font-size:18px\">If you receive a suspicious message claiming to be from bitFlyer USA:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-text-color has-link-color wp-elements-fe85001eb9ec1835e5238f08e42148cf\" style=\"color:#333333;font-size:18px\">Do not click any links.<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-7bcf38130e256e65d880aec8c5ffcdfd\" style=\"color:#333333;font-size:18px\">Do not respond to the message.<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-08f8a4e74feaadec55bd12018c55d4a4\" style=\"color:#333333;font-size:18px\">Report it immediately via our secure support form at <a href=\"https:\/\/bitflyer.com\/en-us\/contact\"><strong>https:\/\/bitflyer.com\/en-us\/contact<\/strong><\/a>.<br><\/li>\n<\/ol>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-1fe2f19c919eb561939dc7eea3a33514\" style=\"color:#333333;font-size:18px\">We urge all customers to remain cautious and verify all communications. Cybercriminals are persistent \u2014 but together, we can stay one step ahead.<br><strong>The bitFlyer USA Team<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At bitFlyer USA, protecting our customers is our top priority. In light of recent cybersecurity incidents affecting the virtual currency industry, including a social engineering attack that targeted customer service&nbsp;&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[21,7,12,115],"class_list":["post-1747","post","type-post","status-publish","format-standard","hentry","category-announcements","tag-bitcoin","tag-bitflyer-usa","tag-cryptocurrency","tag-scams"],"_links":{"self":[{"href":"https:\/\/blog.bitflyer.com\/en-us\/wp-json\/wp\/v2\/posts\/1747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.bitflyer.com\/en-us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.bitflyer.com\/en-us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.bitflyer.com\/en-us\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.bitflyer.com\/en-us\/wp-json\/wp\/v2\/comments?post=1747"}],"version-history":[{"count":4,"href":"https:\/\/blog.bitflyer.com\/en-us\/wp-json\/wp\/v2\/posts\/1747\/revisions"}],"predecessor-version":[{"id":1751,"href":"https:\/\/blog.bitflyer.com\/en-us\/wp-json\/wp\/v2\/posts\/1747\/revisions\/1751"}],"wp:attachment":[{"href":"https:\/\/blog.bitflyer.com\/en-us\/wp-json\/wp\/v2\/media?parent=1747"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.bitflyer.com\/en-us\/wp-json\/wp\/v2\/categories?post=1747"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.bitflyer.com\/en-us\/wp-json\/wp\/v2\/tags?post=1747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}